PRACTICE POLICIES

FEES & PAYMENT

For all new patient appointments we require payment at the time that the appointment is made. For all other visits, payment is due at the time of services.

We accept payment via credit card, debit card, health savings (HSA), and flexible spending accounts (FSA). We do not accept insurance, medicare, or medicaid. However, if your insurance company provides out-of-network benefits, you may file your own claims for reimbursement. These claims should be directly paid to you. After your visit, ask your doctor for a “superbill”, which is a statement that contains the necessary documentation to file with your insurance company. We recommend that you reach out to your insurer to discuss your out-of-network coverage for mental health services.

CANCELLATIONS & MISSED APPOINTMENTS

If you must cancel an appointment, please do so 24 hours in advance. Cancellations that occur less than 24 hours in advance are subject to a $100 fee and will be considered a missed appointment.

LETTERS & FORMS FOR THIRD PARTIES

If you need a letter, form, or other written notice from your doctor for a third party such as your school or employer, or an insurer or government agency, or a copy of your medical records, please let us know. We charge a $25 administrative fee to process these request.

TELEPHONE POLICY

Phone calls made during normal business hours will be returned within two business days, generally much sooner. Calls lasting longer than ten minutes are subject to a $200 visit fee. If you anticipate needing at least ten minutes for your call to discuss a non-urgent change to your medication regimen or treatment plan, please schedule an appointment. If the call involves an urgent matter, please call 911 or go to the nearest emergency room. 

Text messages: By providing my phone number to Metro Atlanta Psychiatry, I agree and acknowledge that Metro Atlanta Psychiatry may send text messages to my wireless phone number, e.g. appointment reminders. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”. No mobile information will be shared with third parties/affiliates.

MEDICAL RECORDS REQUEST

Your doctor may also ask to review your medical records from other doctors (e.g. your PCP and/or previous psychiatrist) or speak to a collateral source (e.g. a family member or your therapist). Given the private and confidential nature of this protected private information (PHI), we will only ask for it if we think it will be helpful in our work with you.

EMAIL POLICY

Email communication is inherently less secure, private, and confidential than communication over the telephone, or via mail. Although we use encrypted email, we cannot totally ensure against breaches of privacy. Therefore, by agreeing to communicate via email, you are assuming the risk of breach of privacy. Due to this inherent vulnerability, we would caution you against emailing anything of a very private nature. Additionally, we will add your email correspondence to your medical record. Therefore, you should consider that your electronic communications may not be confidential and will be included in your medical chart. Never send emails of an urgent or emergent nature. For emergencies, call 911 or go to the nearest emergency room.If you do not receive a reply to your email within 72 hours then please call our office at (404) 456-6482.